Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") is issued by uw99 ("uw99," "we," "us," "our") and applies to all personal data collected through the uw99 website at uw99.bid, any associated mobile-optimized pages, subdomains, and related services (collectively, the "Platform"). This Policy governs how uw99 collects, uses, stores, discloses, and protects the personal information of all users, including registered players, visitors, and prospective players who interact with the Platform.

uw99 is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). Where applicable, uw99 also observes internationally recognized data protection principles.

By accessing or using the uw99 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure.

This Policy should be read alongside the uw99 Terms & Conditions, which are available at /terms-conditions and are incorporated herein by reference.

2. Personal Data We Collect

uw99 collects personal data in several categories depending on how you interact with the Platform. The categories of personal data we may collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used for age verification — 21+ requirement)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification Data

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements dated within 90 days)
• Selfie or live photo for biometric verification purposes, where required

2.3 Financial Data

• GCash or PayMaya account details (mobile number linked to the account)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number)
• Transaction history including deposits, withdrawals, and wager amounts
• Source of funds declarations where required by anti-money laundering regulations

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and features used on the Platform
• Login timestamps and access logs
• Referral source (how you arrived at the uw99 Platform)

2.5 Communications Data

• Records of live chat conversations with uw99 support agents
• Email correspondence with uw99
• Feedback, complaints, and dispute records

2.6 Responsible Gaming Data

• Self-exclusion requests and cooling-off period settings
• Deposit limit preferences and session time limits
• Responsible gaming assessment responses, where voluntarily provided

3. How We Collect Your Data

uw99 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from security partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: Sanctions lists, politically exposed persons (PEP) databases, and other compliance-related public records, as required by anti-money laundering obligations.

4. Purpose of Processing

uw99 processes your personal data for the following specific purposes:

uw99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

5. Legal Basis for Processing

uw99 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfill our obligations under the uw99 Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and optional features, where you have provided explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

uw99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• KYC & identity verification providers: Third-party services that assist in verifying your identity and age in compliance with regulatory requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your transactions.
• Fraud prevention & security partners: Services that help detect and prevent fraudulent activity, unauthorized access, and money laundering.
• Game content providers: Third-party game studios and live dealer operators whose games are available on the uw99 Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: Government agencies, law enforcement bodies, and regulatory authorities (including PAGCOR and the National Privacy Commission) where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

7. Data Retention

uw99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your active account plus a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements under Philippine law.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act (AMLA) and its amendments.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship, or longer if required by a regulatory authority.
• Communications data: Live chat logs and email correspondence retained for 2 years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter.
• Technical & usage data: Retained for up to 12 months from collection, after which it is aggregated or anonymized for analytics purposes.
• Marketing consent records: Retained for the duration of your consent plus 3 years to demonstrate compliance with consent obligations.

When personal data is no longer required, uw99 will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

8. Data Security

uw99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the uw99 Platform.
• Encryption at rest for sensitive personal data stored on uw99 servers, including financial data and identity documents.
• Two-factor authentication (2FA) available for all player accounts to prevent unauthorized login.
• Role-based access controls ensuring that only authorized uw99 personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits and penetration testing conducted by independent security professionals.
• Intrusion detection systems and real-time monitoring for suspicious activity on the Platform.
• Secure data centers with physical access controls, redundant systems, and disaster recovery capabilities.

While uw99 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your own account credentials and for notifying uw99 immediately if you suspect any unauthorized access to your account.

9. Cookies & Tracking Technologies

uw99 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options to personalize your experience.
• Analytics cookies: Collect anonymized data about how players use the Platform, including pages visited, session duration, and navigation paths. This data helps uw99 improve the Platform's performance and usability.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of uw99 marketing campaigns. These are only activated with your explicit consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the uw99 Platform. Strictly necessary cookies cannot be disabled without impacting your ability to use the Platform.

10. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by uw99. You may exercise any of these rights by contacting our Data Protection Officer at [email protected]. uw99 will respond to all verified requests within 30 calendar days.

11. Minors & Age Restriction

The uw99 Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gambling regulations. uw99 does not knowingly collect personal data from individuals under the age of 21.

If uw99 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the collected data, and report the incident to the relevant regulatory authority where required. If you believe that a minor has registered on the uw99 Platform, please contact us immediately at [email protected].

Age verification is a mandatory step in the uw99 registration and KYC process. No withdrawal will be processed until age has been confirmed through a valid government-issued Philippine ID.

12. International Data Transfers

In some cases, your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where uw99's technology partners, KYC providers, or game content suppliers operate servers in other jurisdictions.

Where such transfers occur, uw99 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.
• Transfers to countries or organizations recognized as providing an adequate level of data protection.
• Binding corporate rules where applicable within uw99's group of companies.

By using the uw99 Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards outlined above.

13. Changes to This Privacy Policy

uw99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, uw99 will notify registered players via email or a prominent notice on the Platform at least 14 days before the changes take effect.

The updated Privacy Policy will be posted on this page with a revised Effective Date. Your continued use of the uw99 Platform after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting uw99 support.

We encourage you to review this Privacy Policy periodically to stay informed about how uw99 is protecting your personal data.

14. Contact & Data Protection Officer

uw99 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact our DPO through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the uw99 Platform
• Response Time: All privacy-related inquiries are acknowledged within 24 hours and resolved within 30 calendar days.

If you are not satisfied with uw99's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.